Arrangement and Availability:
For Bakeries, Restaurants, Branded garments & many other items which are not made & arrange by DrBake.pk, Their complaint will be forward to relevant company & they will solve that according to their policies, as DrBake.pk will help you out for this as DrBake.pk is just a delivery service you used for delivery of items.
We have a list of Bakeries for almost all cities whatever you trust for Quality you can order, whatever you order we will deliver. If you are Quality Conscious please choose 5 Star Hotel’s Cake, Imported Flowers & Branded Restaurant items which you already trust for any misunderstanding.
Website Products and Services:
The Pictures are for guidance purpose, We currently cover main areas of Lahore, Karachi, Islamabad & Rawalpindi and every city has there own way of presentation, whether its cakes, flowers or fruit basket and it is Impossible to post pictures of all cities products on one website, so the actual product may differ from the Picture. For the Same flavour of cake, every bakery has its own design & bakeries also change design time to time, So complaint regarding the design of cake cannot be entertained & pictures will be just for guidance & design can be different. However, we fully guarantee the quality and quantity of the product mentioned on our website.
Quality & Complaint:
We have products of different bakeries, brands & flavours shops according to different Prices & Quality, Please choose according to your Budget & Quality Expectation. We are not responsible for quality of your selected bakeries, restaurants & brands in those conditions we are just a delivery company arranging & delivering items on your behalf.
Complaints regarding packing, designing & color variation of items cannot be entertained as due to same day, next day delivery arrangements in all possible cities. Packing, designing, colors can vary time to time & city to city. Bakeries, restaurants & brands also change items of designs, packing & colors some times without any prior notification.
We make sure on DrBake.pk customer has all kind of option for Quality, Please note Any complaint regarding the “taste” of the eatables which is based on personal likes or dislikes, will not be entertained, unless the product is rotten.
Bakeries, restaurants & brands change their deals & packages time to time due to availability of items & other issues without any prior notification. We keep our platform updated as much possible however any change in deal or package as a delivery company we will not be able to help.
Customer Complaint can be submitted in 24 hours of delivery for Non-perishable items, for Perishable & Food items 3 hours, We will work with you and we will replace the items with the return of previous items from you if there was a genuine compromise in the quality of the product. if mentioned timing expired since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For Perishable & Food items 70% plus product should be returned for replacement.
In the condition of unavailability of the product ordered, We reserve the right to substitute products of similar brands, type, budget for equal or greater value,
Use of abuse, disrespect or threatening of any type not acceptable for company staff & same respect expected for staff which our respected customers expect for themselves. So in unfortunate situation if this happen company will take legal actions.
Delivery Details:Our Standard Free Delivery timing is 12 PM to 9:30 PM as mentioned on the front page of our website your gifts will be delivered any time within this. For Same day Free delivery if you order before 2 PM Pakistan times delivery cut off timing for same-day delivery will be till 10:30 PM.
Time-specific deliveries are available if you have issues of timing about your delivery for that order minimum 24 hours before & Extra delivery charges will apply. In the condition of rare delay of more than 30 Minutes in time-specific delivery, only delivery charges will be returned.Unfortunately, in the condition of traffic jams, suppliers items not ready for delivery, law and order issues, rainy weather & all type of possible unforeseen circumstances, we, unfortunately, can't guarantee delivery timing & delivery date we will try our best to deliver within delivery hours otherwise in rare cases deliveries can be delay to next possible delivery hours or delivery date.
Also on On events/holidays (Eid, New Years, Mother’s Day, Valentine’s Day etc.) our standard delivery timing is 11 AM to 11 PM and we do not take order's for time-specific and midnight during Occasions and Events. Our customer service representatives will guide you about your queries, during the rush of customers, Namaz, Lunch or tea breaks you can leave a message, as soon as our representative will be available. He/she will guide & update you. For Sunday Office timing will be 11 AM-10 PM.
We have same day, day specific and hour specific service only in Karachi, Lahore, Islamabad, Rawalpindi main areas, Same day delivery also available for these cities on orders before 2 PM Pakistan times, after that you can contact us if delivery possible then we take order after 2 PM as well but delivery charges will apply. For other areas & same-day delivery after 2 PM, Contact our customer service.
Other cities delivery also available only for the main city, we have the option to deliver non-perishable gifts like Perfumes, Clothes, wallet, dry fruits, chocolates, Artificial Flowers by Courier to your address. After your order it will be delivered in next 7-5 days date cannot be fixed, delivery charges also apply for this service.
Troubles in Delivery:
In conditions of invalid, non-working or non - responding contact # of receiver for delivery of incomplete address extra, your order can be wasted & we will not be able to refund or re-deliver due to perishable items, particularly. In many areas of Lahore, Karachi, Islamabad & Rawalpindi house & street numbers are not mentioned clearly or not in a sequence, So in all these conditions, valid working receiver contact # is mandatory for a surprise or normal deliveries. If the area/city selected on the website is different than the actual address DrBake.pk will not accept any responsibility for non-delivery & refund.
Refund & Cancellation:
In any condition if you like to cancel an order forward your request 24 hours before less than 24 hours timing we will not be able to cancel your order or refund any payment due to advance payments to concern bakeries, flowers vendors, Garments & other brands. For items which required order before 2-7 days, cancellation options may not be available, due to advance booking or ordder to vendors, garments & other brands or items dispatched for delivery or in the condition of making.
DrBake.pk reserve rights to cancel any order due to order fails security checks or customer fail to provide verification if contacted or requested.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. On rare occasions, Drbake.pk offers a refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund approved, then your refund will be processed & you will receive a refund in standard refund timing of your bank which is normally 8-15 business days, but it can vary bank to bank, for exact timing call to your bank helpline & ask them what is there standard timing for refund.
If you haven’t received a refund yet, first check your bank account again. Then contact your bank, it may take some time before your refund is officially posted.
For gift orders for which receiver refuse to accept gift due to any reason & sender not able to resolve issue due to any reason delivery items will be wasted & no refund.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped, you’ll receive a gift credit for the value of your return. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.