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Terms & Conditions

Customer Complain can be submitted in 24 hours of delivery for Non perishable items for Perishable & Food items 3 hours, We will work with you and we will replace the items with return of previous items from you if there was a genuine compromise in the quality of the product. if mentioned timing expired since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For Perishable & Food items 70% plus product should be returned for replacement. 

Refunds

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@drbakepakistan.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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Welcome To Family Reward Program

Welcome to Dr. Bake Reward Program. Dr. Bake is committed to providing great customer care to all of our customers. Each purchase gives you store money to spend and huge discounts. Please call or Whatsapp for more details. Base Member 100 Rs = 1 Point Silver Member 100 Rs = 2 Points Gold Member 100 Rs = 2 Points + Free same day Shipping in Lahore/Karachi/Islamabad

Earning and redeeming Reward Points

$ 1
Earns you
1
$ 1
Redeems to
50

Ways you can earn

  • Product Purchase

Learn more about our program

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