Customer Complaint can be submitted in 24 hours of delivery for Non perishable items, for Perishable & Food items 3 hours, We will work with you and we will replace the items with return of previous items from you if there was a genuine compromise in the quality of the product. if mentioned timing expired since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For Perishable & Food items 70% plus product should be returned for replacement.
For Bakeries, Restaurants, Branded garments & many other items which are not made & arrange by DrBake.pk complaint will be forward to relevant company & they will solve that according to their policies, as DrBake.pk will help you out for this as DrBake.pk is just a delivery service you used for delivery of items.
We have a list of Bakeries for almost all cities whatever you trust for Quality you can order, whatever you order we will deliver. If you are Quality Conscious please choose 5 Star Hotel’s Cake, Imported Flowers & Branded Restaurant items which you already trust for any misunderstanding.
The Pictures are for guidance purpose, We currently cover main areas of Lahore, Karch, Islamabad & Rawalpindi and every city has there own way of presentation, whether its cakes, flowers or fruit basket and it is Impossible to post pictures of all cities products on one website, so the actual product may differ from the Picture. For the Same flavor of cake, every bakery have its own design & bakeries also change design time to time, So complaint regarding design of cake cannot be entertained & pictures will be just for guidance & design can be different. However, we fully guarantee the quality and quantity of the product mentioned on our website.
We have products of different bakeries, brands & flavors shops according to different Prices & Quality, Please choose according to your Budget & Quality Expectation.
We make sure on DrBake.pk customer has all kind of option for Quality, Please note Any complaint regarding the “taste” of the eatables which is based on personal likes or dislikes, will not be entertained, unless the product is rotten.
In condition of unavailability of product ordered, We reserve the right to offer substitute products for equal or greater value,
Our Standard Free Delivery timing are 12-9:30 PM as mentioned on front page of our website your gifts will be delivered any time within this. For Same day Free delivery if you order before 2 PM Pakistan times delivery cut off timing for same day delivery will be till 10:30 PM.
Time specific deliveries available if you have issues of timing about your delivery for that order minimum 24 hours before & Rs. 700 Extra delivery charges will apply. In condition of rare delay of more than 30 Minutes in time specific delivery, only delivery charges will be returned.
Unfortunately, in condition of traffic jams, suppliers items not ready for delivery, law and order issues, rainy weather, we unfortunately can't guarantee delivery timing, we will try our best to deliver within delivery hours though.
On events / holidays (Eid, New Years, Mother’s Day, Valentine’s Day etc.) no delivery time is available , delivery will be made at any time within delivery date.
Office timing are 7 AM-10 PM you can contact us during this for guidance extra, Our customer service representatives will guide you about your queries, during rush of customers, Namaz, Lunch or tea breaks you can leave message, as soon as our representative will be available. He/she will guide & update you. For Sunday Office timing will be 11 AM-10 PM.
Currently we are delivering only in Karachi, Lahore, Islamabad, Rawalpindi main areas, Same delivery also available for these cities on order before 2 PM Pakistan times, For other areas & same day delivery after 2 PM, Contact our customer service.
(Same day delivery not available on occasions like Valentine day, mothers day or eid).
In conditions of invalid,non-working or non- responding contact # of receiver for delivery of incomplete address extra , your order can be wasted & we will not be able to refund or redeliver due to perishable items, particularly. In many areas of Lahore, Karachi, Islamabad & Rawalpindi house & street numbers are not mentioned clearly or not in a sequence, So in all these conditions valid working receiver contact # is mandatory for surprise or normal deliveries . If the area/city selected on the website is different than the actual address DrBake.pk will not accept any responsibility for non-delivery & refund.
In any condition if you like to cancel order please forward your request 24 hours before less than 12 hours timing we will not be able to cancel your order or refund any payment due to advance payments to concern bakeries, flowers vendors, Garments & other brands. For items which required order before 2-7 days, cancellation options may not be available, due to order or items dispatched for delivery or in condition of making.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. On rare occasions, Drbake.pk offers refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund approved, then your refund will be processed & you will receive refund in standard refund timing of your bank which is normally 8-15 business days, but it can vary bank to bank, for exact timing call to your bank help line & ask them what is there standard timing for refund.
If you haven’t received a refund yet, first check your bank account again.Then contact your bank, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
If the item was marked as a gift when purchased and shipped, you’ll receive a gift credit for the value of your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.