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Return & Refund Policy

Refund & Cancellation:

In any condition if you like to cancel order please forward your request 24 hours before less than 12 hours timing we will not be able to cancel your order or refund any payment due to advance payments to concern bakeries, flowers vendors, Garments & other brands. For items which required order before 2-7 days, cancellation options may not be available, due to order or items dispatched for delivery or in condition of making.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. On rare occasions, Drbake.pk offers refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund approved, then your refund will be processed & you will receive refund in standard refund timing of your bank which is normally 8-15 business days, but it can vary bank to bank, for exact timing call to your bank help line & ask them what is there standard timing for refund.

If you haven’t received a refund yet, first check your bank account again.Then contact your bank, it may take some time before your refund is officially posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@drbakepakistan.com.

If the item was marked as a gift when purchased and shipped, you’ll receive a gift credit for the value of your return. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, The cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Troubles in Delivery: 

In conditions of invalid, non-working or non - responding contact # of receiver for delivery of incomplete address extra , your order can be wasted & we will not be able to refund or re-deliver due to perishable items, particularly. In many areas of Lahore, Karachi, Islamabad & Rawalpindi house & street numbers are not mentioned clearly or not in a sequence, So in all these conditions valid working receiver contact # is mandatory for surprise or normal deliveries. If the area/city selected on the website is different than the actual address DrBake.pk will not accept any responsibility for non-delivery & refund.

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Welcome To Family Reward Program

Welcome to Dr. Bake Reward Program. Dr. Bake is committed to providing great customer care to all of our customers. Each purchase gives you store money to spend and huge discounts. Please call or Whatsapp for more details. Base Member 100 Rs = 1 Point Silver Member 100 Rs = 2 Points Gold Member 100 Rs = 2 Points + Free same day Shipping in Lahore/Karachi/Islamabad

Earning and redeeming Reward Points

$ 1
Earns you
1
$ 1
Redeems to
50

Ways you can earn

  • Product Purchase

Learn more about our program

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